Delivery Information

Invoices:

Please note that we do not send invoices with the products, all invoices will be emailed to you at the email provided when you log into your account. We do not send any emails or correspondence to the Ship to Address Person only to the email of the account holder.

Track and Trace:

As we ship thousands of products every year, all over Australia and Overseas we use a variety of freight companies, airlines and Australia Post. Depending on the final destination we will choose the best freight company to get your order to you in the most efficient and shortest time. Once we have shipped your order we will place the freight company name, date of dispatch and tracking number on your account so you can track your order.

Will I have to pay extra for my delivery?

No. Every product listed on our site will have either free freight, or we will nominate the amount you need to pay for freight. Freight, if applicable, will be added to your purchase at the checkout.

We do not make any profit on freight. In fact, in many cases, we subsidise the freight for products to bring them to you at the best possible price.

Freight Companies.

If your item is being delivered by Australia Post and you are not home, Australia Post will leave a note advising which post office your item will be waiting at for collection. If you have left a P.O Box as your shipping address we will send your parcel by Australia Post or if the product is too large to ship via Australia Post we will contact you to get a physical address so we can deliver via a freight company.>

For larger items especially, we will ship them with a freight company so it’s important that someone is home to receive them, in the event that no one is home the freight company will leave a card for you to contact them to arrange redelivery.

Lost Parcels.

In the unlikely event that a parcel goes missing we will launch and investigation with Australia Post or the appropriate freight company, this can take up to 7 business days.

If your parcel cannot be located after this time we will ship another parcel to you at our expense.

It is very important that if you are having your parcel delivered at your place of work that you check with reception or the mail room to make sure that your parcel has not arrived and is waiting for you.

Return to sender parcels.

Parcels may be returned to us for some of the following reasons.

  • Address is not correct.
  • Address is insufficient.
  • Parcel was refused
  • Parcel was unclaimed from the Post Office or Freight Company if no one was home in the first instance.

Once we receive a returned parcel we will email or call you to get the correct information in order for us to resend the parcel to you. If this has occurred for the above reasons the customer will pay for the cost of re-delivery.

In the event where the delivery address and all other information is 100% correct we will redeliver the parcel at our expense.

Delivery Times.

All items are dispatched between 1-3 business days.

DestinationAverage Delivery Time
Victoria4 – 8 business days
New South Wales4 – 8 business days
South Australia4 – 6 business days
Australian Capital Territory4 – 8 business days
Queensland2-5 business days
Northern Territory6 – 10 business days
Western Australia1 – 6 business days
Tasmania4-8  business days

Do we deliver to P.O Boxes?

We do deliver to P.O Boxes however if your item is very bulky or heavy we will need to deliver to a physical address. If this is the case we will contact you via email and advise you.

Received an item different to what you ordered?

Occasionally mistakes are made and we might ship to you an item different to what you have ordered. In the unlikely event that this happens please emails us at info@birdandfishplace.com.au so that we can arrange for you to ship the incorrect item back to us and for us to ship the correct item to you. In this case all postage costs will be paid by us.